Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Global Return Policy:
"At Hair, Body and Beyond we understand that shopping online can sometimes come with uncertainties. We want to ensure your complete satisfaction with every purchase, whether you're shopping from across the globe or in your own backyard. Our global return policy is designed to make the process easy and transparent for all customers.
Return Conditions:
- Items must be returned within 30 days of purchase.
- Items must be unused, in their original packaging, and in sellable condition.
- Customers are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.
- Refunds will be issued in the original form of payment or as store credit, based on customer preference.
International Returns:
- International customers are subject to the same return policy conditions, with the addition of potential customs fees or taxes.
- To initiate an international return, please contact our customer service team for assistance.
Refund Process:
- Once we receive and inspect the returned item, we will process the refund within [number] business days.
- Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.
If you have any questions or concerns about our global return policy, please don't hesitate to contact our customer service team at [contact information]. Thank you for shopping with us worldwide!"
Domestic Return Policy:
"At Hair, body and Beyond we value our local customers and want to provide you with a seamless shopping experience. Our domestic return policy is designed to make the process easy and convenient for all purchases made within USA, Northeast region.
Return Conditions:
- Items must be returned within 30 days of purchase.
- Items must be unused, in their original packaging, and in sellable condition.
- Customers are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.
- Refunds will be issued in the original form of payment or as store credit, based on customer preference.
Local Returns:
- Customers within USA Somerset County Region can enjoy hassle-free returns using our online returns portal or by contacting our customer service team.
Refund Process:
- Once we receive and inspect the returned item, we will process the refund within 15 business days.
- Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.
If you have any questions or concerns about our domestic return policy, please don't hesitate to contact our customer service team at [contact information]. Thank you for shopping with us locally!"
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